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Mobile Mini Reaches 95% Service Levels with NICE CXone

Overview

Mobile Mini is the world's leading provider of portable storage solutions. Their goal is to redefine the portable storage and office industry. In order to exceed customer expectations they turned to NICE CXone and CXone Agent for Salesforce®. The continuity of data allows them to know their customer and provide a seamless omnichannel experience. In one year, they have improved their service levels, broken sales records, and increased agent engagement.

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Maximize service levels

Hear how IVR provides your customers with a positive call experience by getting them to the right agent with the right skills the first time.

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Enterprise Cloud Contact Center Software Helps Zebra

Zebra Technologies manufactures and sells marking, tracking and computer printing technologies for supply chains, retail, healthcare and government sectors. Zebra-brand printers are used by more than 90 percent of Fortune 500 companies. Their contact centers are located in 52 countries and they were ready to take their enterprise operation to the cloud with NICE CXone. Within a few weeks their international implementation was complete and Zebra was reaching their vision of global consistency.