Customer Stories

MoneyGram Gains Reliability, Global Support from NICE CXone

Overview

Because MoneyGram’s vendor-partners were using different systems, the company didn’t have a single source of reliable data—critical for the world’s second-largest money transfer service.  But NICE CXone cloud solution has provided MoneyGram seamless, user-friendly technology, solid reporting and data, and global support it can rely on.  

Webinars

Enhancing the citizen experience through Workforce Engagement

Government agency contact centers have made great strides in providing outstanding experiences to citizens. But now it’s important to track that progress with tools that go beyond surveys. NICE’s FedRAMP-authorized, fully integrated CXone cloud solutions boost and measure citizen engagement, gain deeper insights and help meet today’s government CX mandates.

Customer Stories

MoneyGram Gains Reliability, Global Support from NICE CXone

Because MoneyGram’s vendor-partners were using different systems, the company didn’t have a single source of reliable data—critical for the world’s second-largest money transfer service.  But NICE CXone cloud solution has provided MoneyGram seamless, user-friendly technology, solid reporting and data, and global support it can rely on.  

White Papers

The top 5 roadblocks to contact center excellence

All contact centers are on a continuous journey towards performance excellence. However, like all journeys, roadblocks invariably pop up that make achieving the goal more challenging. In this paper, we will explore 5 common roadblocks that many contact centers face in this quest for success. Those roadblocks include disparate data,  real-time access to results, limited visibility, reactive management, and detached employees. We will also explore how CXone Performance Management can help you navigate this journey and breakdown those roadblocks!