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IVR Can Drive 100% Customer Satisfaction


NICE CXone streamlined IVR makes it simple for Mrs. Fields Gifts to attain 100% customer satisfaction.

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NICE CXone ECHO Brings the Voice of the Customer to You (Video)

Provide Agents with Immediate and Meaningful Feedback Customer feedback plays a critical role in optimizing and maintaining high quality customer interactions. Collecting that feedback in a timely and accurate manner can be tough. With CXone ECHO, you can easily capture and analyze customer input quickly to make necessary changes to processes or agent behaviors—improving customer experiences in short order.  

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More than the right solution. The right fit.

Drive 100% customer satisfaction. A streamlined IVR makes it simple.