For over 10 years, more than 23,000 independent automotive dealers have come to NextGear Capital for inventory financing that would give them the buying power to fuel their growth. But before NextGear began working with NICE and its integrated CXone solutions, its nearly-non-existent contact center wasn’t providing dealers the customer service and support they needed—and expected. But now NICE and CXone have put NextGear in the driver’s seat of its own growth—and its ability to support dealers. Streamlined contact center operations and more productive agents have saved the company hundreds of thousands of dollars –and oh yes, customer satisfaction is up by 10%.
CXone Cloud Contact Center Platform Helps Teleflora Bloom (PDF)
After decades of connecting consumers with florists for fresh flowers, Teleflora had a disconnect. While its globally recognized name stood for easy ordering and great service, its technology said something different. Customer service was lagging, and business was being lost! But once Teleflora switched to NICE inContact’s CXone integrated customer experience cloud platform and products, things turned around almost immediately. The company has realized substantial cost savings and is handling 64% more calls—more business for Teleflora and for florists. One consolidated platform and one agent interface has elevated interactions with customers, who are now choosing their channels from options that now include chat, email and self-service. It’s a new day—and everybody’s happy.
Contact Center Solutions Guide for Operations Leaders (PDF)
For the operations leader who is faced with searching for a new contact center solution, this whitepaper will offer a simple guide and valuable resource links to help them confidently identify their project requirements, quickly eliminate non-conforming alternatives, and efficiently evaluate and select the best candidate solution.