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Customer Satisfaction Surveys Help NextGear Capital Improve Quality


NextGear Capital is the largest independent inventory finance company in North America, providing credit for dealers to purchase car inventory. With a customer base of more than 22,000 dealers, NextGear Capital also provides a robust array of services and support. Learn how NextGear Capital gets customer feedback using NICE CXone’s Customer Satisfaction Survey tool to continuously improve customer experience.


NICE CXoneCustomer Satisfaction Surveys (PDF)

NICE CXone Customer Satisfaction Surveys let you engage customers to obtain insight that provides the necessary context to make improvements.

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Turn your team into a high-performance engine

Your agents are your greatest asset when it comes to customer satisfaction. NICE CXone Workforce Engagement (WEM) helps your team excel.

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Enterprise Cloud Contact Center Software Helps Zebra

Zebra Technologies manufactures and sells marking, tracking and computer printing technologies for supply chains, retail, healthcare and government sectors. Zebra-brand printers are used by more than 90 percent of Fortune 500 companies. Their contact centers are located in 52 countries and they were ready to take their enterprise operation to the cloud with NICE CXone. Within a few weeks their international implementation was complete and Zebra was reaching their vision of global consistency.