NICE CXone Feedback Management is a contact center customer satisfaction survey product that collects unbiased feedback and delivers immediate comprehensive voice of the customer insights across all channel interactions.
NICE CXone Feedback Management
Provide in-depth analytics and benchmarking capabilities to drive actionable insights with minimal effort. Gain detailed feedback from customers to enable the business to improve performance through specific and quantified interaction details.
NICE inContact Contact Center Solutions Help 211 LA Put Customers First (PDF)
211 LA is a nonprofit information and referral service that connects Los Angeles County, CA residents with community organizations providing health, human, and social services. Their team of 60+ Community Resource Advisors provide information and referrals to over 500,000 people every year. Putting the customer first is a primary focus at 211 LA. NICE inContact CXone helps them deliver an outstanding experience through the use of NICE inContact CXone Omnichannel Routing for multiple communication options. They also leverage NICE inContact CXone Quality Management Enterprise to drive high quality interactions in addition to using NICE inContact CXone Workforce Management Enterprise for forecasting volume and optimizing staff schedules which has delivered a 20% reduction in full time employees.
Enhance your contact center experiences with CXone Agent for ServiceNow
CXone Agent for ServiceNow consolidates your customer context and contact center controls into a single interface, for more efficient agents and more personalized customer service. Watch and learn how you can use your CRM data to identify customers and connect them to the ideal agent, improving first-contact resolution, average handle time, and customer and agent satisfaction.