Datasheets

NICE CXone Pre-Built CRM Integrations

Overview

NICE CXone pre-built CRM integrations, such as the CXone Agent for Salesforce®, empower agents to personalize omnichannel customer service. They provide seamless, bidirectional integration between your CRM system and your contact center that increases agent efficiency and independence by delivering a real-time 360-degree view of the customer all within a single, unified interface.

Datasheets

Agent for Salesforce

Learn how CXone Agent for Salesforce provides a consolidated agent desktop for fast, personalized service.

Demo Videos

Salesforce and CXone Enable Personalized Customer Service within the Familiar CRM Environment

For contact center agents, more is more when it comes to customer information. With NICE CXone Agent for Salesforce, your agents have access to rich customer history and details before they even begin a customer interaction. The CXone interface, embedded within the Salesforce Console, lets agents stay within their familiar CRM environment, creating fewer hurdles to information, faster response time and increased conversions. Watch the video to learn how CXone call center software enables personalized customer service by giving your inbound call center agents quick access to the customer's profile and history before they pick up!