Artificial Intelligence (AI) has the promise to deliver the seamless experience that your customers now expect. This short video highlights how advances in AI and automation are powering customer self-service to new levels with conversational AI-powered chat bots and IVR that deliver a seamless, highly personalized and vastly superior customer experience from end to end.
Cheat Sheet for Building the Best Chatbot
The chatbot revolution is here, and having a bot that can talk to your customers online is key to your brand’s success and future growth. Chatbots scale quite easily and can handle hundreds of conversations at a time. This makes them the perfect candidates for tasks with a predictable and well-defined conversation flow. We’ve created a little cheat sheet with an essential checklist for you, so you don’t have to wonder where to start. Take a look, and happy building!
AI-Infused Contact Centers Optimize Customer Experience
AI has the potential to be one of the most transformative contact center technologies. However, many Contact Center leaders are unsure of when, where or why to implement AI. Is AI to be used simply to lower cost and increase efficiency? Which contact center applications are the best suited for AI? Which AI applications are ready, and which need more time to mature? Without a clear road map to AI implementation, contact centers will fail to realize the full potential of what AI can deliver.