Companies of all sizes are moving to cloud native contact centers. But moving large, global established contact centers from on premises to cloud systems involves a well thought through transition processs - one that can alleviate the perceived risk of transition. Learn more about NICE inContact Cisco transition package that provides prescriptive and repeatable Cisco specific transition processes, toolkits and accelerators to ensure your transition is seamless.
5 Steps To Minimize Contact Center Costs in Growth Firms
Cost to serve remains as a key goal for Contact Center Executives. While there are many ways to cut costs it is important to balance it with Customer Experience. Also, not all options will work the best for you. It depends on the business cycle you are in. Learn about your options to cut contact center costs if you are in growth model.
CXone is a Flexible, Cost-Effective Solution for Aetna Medicare Transition Services
Switching from employer health insurance to Medicare can be a confusing process! But having moved from an on-premises system to NICE inContact’s cloud contact center platform, Aetna Medicare Transition Services’ contact center helps customers move seamlessly to a Medicare plan — while using a flexible, cost-effective CX solution that’s had a positive financial impact on the business.
3 Distinct Approaches to Reduce Your Contact Center Costs
Cost to serve remains as a key goal for Contact Center Executives. While there are many ways to cut costs it is important to balance it with Customer Experience. Also, not all options will work best for you. It will depend on the business cycle you are in. Learn your options to cut costs based on your business cycle.