Learn how our pre-built unified communications and contact center integration for Microsoft Teams powers company-wide collaboration for faster service. The embedded CXone agent makes it easy for agents to contact Teams users anywhere in your organization so you can resolve complex issues faster than ever. Global, carrier-grade voice services safeguard every interaction and reduce costs with an easy-to-deploy integration.
NICE inContact CXone UCaaS Integrations
Pre-built adapters connecting the contact center to leading UC tools, facilitating expert access through synchronized presence and instant engagement, bringing together the two platforms in a unified agent interface, connecting your agent workforce in minutes with Microsoft, RingCentral, Zoom, LogMeIn, Atos and more.
NICE inContact CXone Voice as a Service (VaaS)
A contact center connectivity suite delivering quality optimized cloud voice and data services that enable quality connections between agents and customers, while allowing organizations to save money through a low latency, optimized, least-cost routing mix on a global scale