Demo Videos

CXone Predictive Behavioral Routing powers results with smarter connections

Overview

Bring your contact center's traditional ACD call routing into the 21st century by connecting agents to your customers based on their unique preferences and your key business goals. NICE inContact CXone Predictive Behavioral Routing is an AI-powered routing product that intelligently connects customers with the best agent based on personality, communication preferences, and behavioral characteristics. Learn how Predictive Behavioral Routing uses advanced analytics and personalization to match customers with employees for the most productive conversations possible.

Webinars

Customer Experience (CX) Maturity (Webinar) | Call Center Software

Most contact centers operate with the goal of delivering exceptional customer experiences, but how many achieve that objective? Executing on big vision customer experience initiatives is daunting, and if no one "owns" the strategy, it's nearly impossible to attain the desired results. Watch this can't-miss webinar that will help your organization drive meaningful CX improvements in 2019.  

White Papers

Accurate forecasting with artificial intelligence

Learn how AI Forecasting provides improves everything from service level attainment to Customer Satisfaction and First Call Resolution scores.

Webinars

Making Customer Experience (CX) a Competitive Differentiator (Webinar)

It’s no secret that customer experience has never been so crucial. Today’s customers are more likely than ever to abandon a brand after a bad experience, but excellent service can earn their loyalty for life — and it all starts at the contact center. In this NICE inContact webinar, experts take part in an interactive discussion that will help you elevate your contact center and the customer experience.