Overview
CX Grand Slam Webinar Series: Webinar 3 of 4
Delivering exceptional customer service means aligning all aspects of the contact center—agents, customers and real-time operations. Gain new insights into building a champion team for quick wins and long-term success.
NICE inContact CXone Helps Webhelp Nordic Drive International Growth (PDF)
As part of global business process outsourcer (BPO) Webhelp, Webhelp Nordic services five countries: Sweden, Denmark, Norway, Finland, and Latvia. Before they switched to NICE inContact, they used an on-premise solution that was difficult to upgrade. Webhelp Nordic’s team of 1000 agents offer support in four languages, so they needed a cloud platform, like NICE inContact CXone, to support both multi-skill, multiple languages, and multiple channels. “Our customers want as many channels as possible such as social media, online chat, and SMS. NICE inContact satisfies their high expectations for multi-channel support,” says Per Vålvik CIO/CTO.
Contact Center Analytics for Business Transformation (Webinar)
The latest breed of analytics tools are capable of providing a veritable firehose of data. The question is, how can you turn that firehose into the firepower needed to drive real change to achieve your business goals? Hear from industry experts as they share key trends and insights on how analytics can be implemented in your organization in a relevant and actionable way.
Omnichannel toolkit
New channels? No problem. Learn how you can successfully deploy omnichannel service in your contact center.