Webinars

Powerful New Approaches to Improving Customer Journeys

Overview

A personalized customer experience is critical to improving customer relationships and boosting sales. But is it possible to personalize the customer experience regardless of the size of your contact center? We’ve got the strategies you need to deliver the experience your customers expect.


In this webinar, you’ll learn how to seamlessly transition your contact center from “one-size-fits-all” to the ideal custom experiences your customers want.

Customer Stories

When NeoNova Network Services moved to NICE inContact CXone, it got the flexible and stable cloud contact center platform it was looking for—and a whole lot more. CXone has been an important driver in NeoNova’s ability to bring its “A game” by helping to improve KPIs, increase customer satisfaction, raise agent engagement levels and build trust with its clients through visibility and transparency.

Webinars

Powerful New Approaches to Improving Customer Journeys

A personalized customer experience is critical to improving customer relationships and boosting sales. But is it possible to personalize the customer experience regardless of the size of your contact center? We’ve got the strategies you need to deliver the experience your customers expect. In this webinar, you’ll learn how to seamlessly transition your contact center from “one-size-fits-all” to the ideal custom experiences your customers want.

Customer Stories

Bridgevine Sees Impressive Metrics, Cost Savings with CXone

Florida-based Bridgevine definitely had a disconnect. Although it had built an impressive portfolio of client brands, its contact centers were operating on an outdated platform, which lacked visibility, functionality and the ability to support a disaster recovery plan. But since its move to NICE inContact, the company has unified its contact centers on the CXone cloud CX platform—a change that continues to drive revenue and customer satisfaction up while driving costs down.