When the next major disaster hits, will your contact center be ready for it? Join industry experts as they discuss: technology to employ for challenging trends; flexibility to adapt to change; and knowledge to manage future crises. Get the strategies and solutions you need to build a more flexible, proactive and resilient contact center – and get ready for whatever the future throws at you and your CX team.
Remote work: A comprehensive guide on the What, Why, and How
Ahead of the curve: Building agility, proactivity, and intelligence into contact center operations
Leaders uncover how to handle contact center demand swings
Hear firsthand accounts from leaders at Vera Bradley and Michigan 2-1-1 as they share how building in agility transformed their contact centers. From service delivery to the technology that supports it, things have never been the same at their companies – and their stories of success explain why. This panel discussion provides a unique opportunity to listen as your peers share insights into this critical issue.