For SCC, the largest IT provider group in Europe, moving to NICE’s CXone cloud CX platform meant greater agility and an improved ability to connect to different systems. And by using CXone to manage all of its ACD, IVR, workforce management and quality management needs, the company is meeting its KPIs and customer expectations.
Amplifying Inside Sales with AI & CRM in the Contact Center
Learn how to bolster the value of your AI investment by ensuring you have a truly holistic view of your customer preferences and journeys — a view that is only exposed through a seamless integration of your Customer Relationship Management (CRM) and your contact center.
The AI Enabled Contact Center
Artificial intelligence (AI) is increasingly being incorporated into contact center solutions. It empowers staff and customers and adds speed and agility to resolution of requests — all while delivering cost savings and ROI. Learn how and where to put AI to work in your contact center.
Can’t Miss Investments for your 2020 Contact Center
Even in uncertain times, contact center leaders achieve their contact center goals and ROI. It just takes learning to use cost levers that best align with the requirements of the business.