Customer Stories

CXone Cloud Platform for Swedish Rail

Overview

Swedish Rail: On track with CXone

Its trains transport 140,000 people to various Nordic capitals every day. Its 200 advisors handle 800,000 interactions with travelers every year by phone, email, SMS and social media. But Swedish Rail’s two contact centers weren’t really working in sync—that is, until they were unified on NICE inContact’s CXone cloud platform.

Customer Stories

CXone Helps Fossil Group Performance Leap Forward (PDF)

What happens when your company is a global fashion accessory powerhouse—but the software solutions for your 17 contact centers worldwide are completely out of style? Fossil Group turned to NICE inContact CXone to unify its contact centers on a single cloud platform, which continues to provide a host of advantages, from empowered agents to better reporting and performance to increased customer satisfaction.

Customer Stories

CXone Gives Envera Health Important Tools, Insights (PDF)

Envera Health utilizes NICE inContact’s CXone cloud CXone solutions to provide its clients’ patients the very best experiences when they call. With CXone tools, calls are routed based on 1,300 skills, and key metrics and analytics give Envera and its clients important, actionable insights for continuing to enhance patient care.  

Customer Stories

Sitel - NICE inContact Partnership Blossoms

Fully Managed CX Solution for clients