Customer Stories

Teleflora’s Business Blossoms with CXone

Overview

After decades of connecting consumers with florists for ordering fresh flowers, Teleflora was experiencing a major disconnect. Although its globally recognized name stood for easy ordering and great service, its technology had become a thorn in everyone’s side. Once the company moved to NICE inContact’s CXone unified cloud contact center platform, however, customer and florist satisfaction returned, and Teleflora’s business is blooming!

Customer Stories

Ensure agents are compliant

Learn how Trupanion uses CXone Interaction Analytics to their manage contact center compliance needs.

Customer Stories

Webhelp Nordic Keeps clients on track with CXone

Hear how Webhelp Nordic transformed agent performance and customer experience with CXone.

Datasheets

NICE inContact Quality Management Analytics

Now you can evaluate every agent and interaction with pinpoint accuracy.