After decades of connecting consumers with florists for ordering fresh flowers, Teleflora was experiencing a major disconnect. Although its globally recognized name stood for easy ordering and great service, its technology had become a thorn in everyone’s side. Once the company moved to NICE inContact’s CXone unified cloud contact center platform, however, customer and florist satisfaction returned, and Teleflora’s business is blooming!
Ensure agents are compliant
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NICE inContact Quality Management Analytics
Now you can evaluate every agent and interaction with pinpoint accuracy.