Gamification is an old concept with new capabilities. And while it looks like it’s all fun and games from the surface, gamification reaps huge benefits. Old-school gamification efforts are manual, labor-intensive and difficult to sustain. But modern-day gamification automates games and provides a sustainable, dynamic way to reward and engage agents.
This eBook will help you build a sustainable gamification program that motivates all your employees - from your top performers to your brand new agents - and takes your contact center performance to the next level. Game on!