White Papers

The Inner Circle Guide to Customer Interaction Analytics


“The Inner Circle Guides” are a series of analyst reports investigating key customer contact solutions. The Guides aim to give a detailed and definitive view of the reality of the implementing and using these technologies, and a view on what the future holds. 

Customer Stories

CXone Helps Radisson Contact Centers Enhance Guest Experience

Radisson Hotel Group is a global hospitality powerhouse whose core commitment is to its guests’ experience. But its contact centers weren’t always integrated and inefficient. The move to NICE CXone has unified the company’s global contact center operations on CXone, which has boosted agent utilization, reduced costs and improved quality scores, all while increasing guest satisfaction.


How Swisslog Boosted Productivity & CSAT with NICE CXone Agent for Salesforce®

Integrating your Salesforce CRM will transform your contact center by turning agents into knowledge powerhouses who deliver better, faster and less costly customer experiences!  Find out how CXone Agent for Salesforce enabled Swisslog to increase their customer satisfaction, agent productivity and engagement, while also reducing costs.

Customer Stories

TruGreen: ‘There’s Nothing We Can’t Do With CXone’

The numbers tell the story: 2.3 million customers all over the U.S., 100,000 phone, chat and SMS interactions daily in peak summer season and up to 100,000 outbound service calls a day. How does a national lawn care company transform its contact centers into productive, efficient customer service powerhouses? Easy: It moves to NICE’s CXone cloud contact center platform.