As the world begins to reopen, contact center leaders find themselves asking, “What happens next?” What issues do we need to consider as we move forward? What should “go back to normal” and what should stay the same? How can we develop strong post COVID-19 strategies that are flexible enough for these uncertain times? Get new insights from industry expert Laura Bassett.
Making the work-from-home contact center work for agents, customers, and you
Many contact centers are now facing the unique challenges of a remote workforce. From keeping agents productive to developing work-from-home processes to providing personalized training, contact centers are searching for new ways to deliver good customer service. Watch this webinar and learn about emerging work-from-home best practices from our guest speaker from Forrester Research.
Ensuring business continuity and success in remote contact center model
Contact centers continue their efforts to overcome challenges brought on by COVID-19 – from keeping work-from-home agents productive to delivering customer satisfaction via remote teams to cutting costs responsibly. It’s all about discovering strategies to succeed during economic uncertainty. Listen to this panel discussion and learn firsthand what’s worked for other contact center leaders.
Coast Capital keeps it personal when ensuring business continuity
Coast Capital Savings ensures business continuity, responds to citizens across Canada, grows workforce and ensures Agent safety and security as their highest priority – all while putting technology on the back burner.