Your customers have different preferences in how they want to contact your business. Hear from NICE inContact customer, ESCI on how opening digital channels transformed their contact center, improved agent productivity and drive down costs for their contact center.
Best Practice: Use Speech Analytics to Optimize Performance
Hear from NICE inContact Customer, Expivia on how they are leveraging Interaction Analytics to achieve their KPI's and Deliver an exceptional Customer Experience.
Agents are the biggest assets in contact centers. Learn first hand from agents, supervisors and Senior management on what motivates and engages the agents the most. Learn more interesting data around agent training, onboarding, performance, tools and many more from this ICMI survey on agent experience and agent engagement.
Best Practice: Preparing Your Contact Center for the Unexpected
Hear from NICE inContact Customer, 211 Los Angeles County on how to build a business continuity model for your Contact Center that will help you plan for the unexpected.