Webinars

The Roadmap to a Cognitive Contact Center

Overview

Contact centers are testing the waters in self-service, but AI promises broader—and more exciting—potential for enhancing contact center capabilities. Looking at chatbots and quality assurance, workforce management and call routing, a Forrester expert provides a smart path forward in AI.

Webinars

Contact centers are testing the waters in self-service, but AI promises broader—and more exciting—potential for enhancing contact center capabilities. Looking at chatbots and quality assurance, workforce management and call routing, a Forrester expert provides a smart path forward in AI.

Webinars

Call Center Artificial Intelligence (Webinar)

Artificial intelligence in your contact center: is it miracle technology, or overhyped? With the surge in artificial intelligence tools, you need to understand AI’s impact on customer care. How is your contact center keeping up? In our education session Transforming Customer Care with Artificial Intelligence, you’ll explore why your contact center needs to adopt AI now and best practices to integrate AI. You’ll walk away with actionable strategies and tactics to make AI a meaningful feature in your contact center, and to deliver a better customer experience than ever. Access the replay now!