Webinars

Contact Center: Building a Business Case

Overview

Customer Experience (CX) is the new tool of competitive differentiation and Contact Centers are the power house that drive exceptional CX. Though there is enough evidence to show the strategic value of contact centers, it gets challenging to build a strong business case, one that shows true economic impact.

White Papers

CXone's Economic Impact (Infographic) | Call Center Software

NICE inContact commissioned Forrester Consulting to conduct a Total Economic Impact™ (TEI) study on NICE inContact CXone. Learn some of the key financial impacts of deploying NICE inContact CXone.

Demo Videos

The Total Economic Impact of NICE inContact CXone (Video)

NICE inContact commissioned Forrester Consulting to conduct a Total Economic Impact™ (TEI) study on NICE inContact CXone. Learn some of the key financial impacts and what customers have to say on NICE inContact CXone.