White Papers

The Contact Center Customer Experience Economy

Overview

We are entering an experience economy where customers are looking not just for the right service at the right time but one that is immersive, engaging and proactive. Learn more on how Contact centers are the epicenter of customer experience and can drive exceptional CX.

Webinars

CX Myths, Debunked (Webinar) | Call Center Software

CX Grand Slam Webinar Series: Webinar 1 of 4 It’s a fact—customer experience is the X factor in driving revenue, retaining customers and maintaining a competitive advantage. Your contact center sits on the front lines delivering CX every day. Make sure they have what they need to knock it out of the park.

Customer Stories

NICE inContact CXone Helps Webhelp Nordic Drive International Growth (PDF)

As part of global business process outsourcer (BPO) Webhelp, Webhelp Nordic services five countries: Sweden, Denmark, Norway, Finland, and Latvia. Before they switched to NICE inContact, they used an on-premise solution that was difficult to upgrade.     Webhelp Nordic’s team of 1000 agents offer support in four languages, so they needed a cloud platform, like NICE inContact CXone, to support both multi-skill, multiple languages, and multiple channels.     “Our customers want as many channels as possible such as social media, online chat, and SMS. NICE inContact satisfies their high expectations for multi-channel support,” says Per Vålvik CIO/CTO.