White Papers

Unifying Global Multi-Site Contact Center Operations

Overview

Global, multi-site contact centers struggle to establish consistencies in operations and customer experience. Learn how larger multi-site contact centers can unify their operations through better processes and technologies and realize both cost and Customer experience benefits.

Customer Stories

MoneyGram Gains Reliability, Global Support from NICE inContact

Because MoneyGram’s vendor-partners were using different systems, the company didn’t have a single source of reliable data—critical for the world’s second-largest money transfer service.  But NICE inContact’s CXone cloud solution has provided MoneyGram seamless, user-friendly technology, solid reporting and data, and global support it can rely on.  

Demo Videos

CXone Contact Center Solutions (Video) | Call Center Software

Transform Your Contact Center with the Cloud If your contact center remains anchored to a premises-based system, your ability to effectively serve customers also remains constrained and inflexible. Moving your contact center to the cloud helps you move beyond expensive and inflexible technology infrastructure and gives you optimal business agility. When it comes to cloud experience, NICE inContact leads the industry in number of deployments and functionality that includes: • Omnichannel routing and automatic call distribution (ACD) • Ability to change contact flows on the fly • Easy CRM integration with screen pops and data-driven routing • Customer self-service with cloud Interactive Voice Response (IVR)

White Papers

The Total Economic Impact of NICE inContact CXone (PDF)

NICE inContact commissioned Forrester Consulting to conduct a Total Economic Impact™ (TEI) study on NICE inContact CXone. Learn more on how to assess the financial impact of deploying NICE inContact CXone in your organization.