As part of global business process outsourcer (BPO) Webhelp, Webhelp Nordic services five countries: Sweden, Denmark, Norway, Finland, and Latvia. Before they switched to NICE CXone, they used an on-premise solution that was difficult to upgrade.
Webhelp Nordic’s team of 1000 agents offer support in four languages, so they needed a cloud platform, like NICE CXone, to support both multi-skill, multiple languages, and multiple channels.
“Our customers want as many channels as possible such as social media, online chat, and SMS. NICE CXone satisfies their high expectations for multi-channel support,” says Per Vålvik CIO/CTO.
Omnichannel Routing (Video) | CXone Call Center Software
Modernize your contact center and empower your agents to positively and productively interact with customers in any channel with CXone Omnichannel Routing. Follow the twins Jimmy and Johnny in their interactions with one contact center that uses CXone Omnichannel Routing, and another one that, unfortunately, does not. Learn how superior customer service can make all the difference as the twins reschedule a service appointment for their beloved Beetles.
CXone – CX Cloud Done Right | Cloud Center Software
Adam & Jamie are the new official presenters of CXone! Get their take on delivering exceptional customer experiences in the cloud.