With CXone, RentPath Supports Rental Offices with Peak Performance

Overview

Missed calls in busy apartment rental offices mean lost business. That’s why RentPath’s Live Response Solution, which operates 24/7/365 as a virtual leasing center, is just the ticket for onsite teams in apartment communities. But RentPath also needed its own technology solution—CXone—which has boosted agent engagement, improved service levels, increased quality scores and even mines valuable data.