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Resource library

Omdia Decision Matrix: selecting a multichannel cloud contact center solution, 2020-21

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Customers are demanding digital engagement - is your business listening?

Customers have made it clear – they want digital-first service when engaging with contact centers. And companies that listen gain a competitive advantage that includes added revenue; reduced agent training; increased customer retention; improved issue resolution rates and more. Learn new best practices that’ll help your team successfully deliver the CX customers now demand. Plus, catch up on the latest digital trends and strategic tactics.
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NICE IEX WFM Integrated

NICE IEX WFM Integrated is a proven, industry-leading enterprise grade solution to tackle your most challenging and complex contact center staffing and employee engagement challenges. Artificial intelligence (AI) powers the industry’s most accurate omnichannel forecasting engine, and machine learning simulation modeling ensures a smarter, more precise schedule every time...
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Making the work-from-home contact center work for agents, customers, and you

Many contact centers are now facing the unique challenges of a remote workforce. From keeping agents productive to developing work-from-home processes to providing personalized training, contact centers are searching for new ways to deliver good customer service. Watch this webinar and learn about emerging work-from-home best practices from our guest speaker from Forrester Research.
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Webinars

Sometimes your customers want to help themselves – let them!

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Webinars

Go big or go home: Why small businesses should invest in a modern contact center

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Webinars

Put AI to work in your agency’s contact center

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Webinars

Demystifying the flavors of AI to boost customer experience

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Webinars

Ready for anything: How proactive contact centers stay ahead of the curve

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Webinars

Flexible customer service labor models provide the needed agility in a post-pandemic world

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Webinars

AI in the contact center: Everything you wanted to know (but were afraid to ask)

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Webinars

A new way to work: Managing permanently remote employees

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Webinars

3 ways to manage demand swings with built-in agility

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