Global support you can depend on.
Service accountability

Our service level agreements deliver 99.99% uptime, and we answer 80% of calls in 60 seconds or less.
Speedy resolution, with more collaboration
We manage your technology 24/7/365, so you don’t have to. That includes system updates, upgrades, and enhanced technical collaboration to quickly resolve issues and communicate with you.
Deep contact center expertise

Our in-depth contact center expertise gets you what you need—from voice to reporting to customization with APIs—and then some.
Proactive and consultative
You have deadlines to hit and goals to reach. Our designated customer success professionals have their sleeves rolled up, ready to help you achieve your CX goals and drive continuous improvement.
Easy pay-as-you-go
Never worry about up-front fees and annual contracts. Your services subscription is bundled into your monthly invoice.
Achieve your CX goals faster.
Choose from proven success packages for the best engagement plan for your business needs.

CXsuccess self-service

All NICE inContact customers receive self-service support with their service at no-charge, standard with every agreement:

  • Global 24/7/365 omnichannel support with enhanced cross-functional technical collaboration
  • One-stop Customer Community with self-service tools
  • Your choice of self-paced eLearning and resources

Enhanced CXsuccess Services packages

Choose your right-sized engagement strategy from a menu of proven pathways with prescriptive options and get:

  • Priority call routing and priority case handling options
  • Regular engagement with your designated technical success advisor and specialized-practice SME teams
  • Premium technical engineering support services
Partnering for your continuous success.
Choose from proven success packages for the right engagement plan for your business needs. Select the package that’s best suited to your contact center – options for businesses of all sizes.
All kinds of support, for any kind of challenge.
We offer convenient global 24/7/365 technical support with enhanced cross-functional collaboration.
Service accountability

Our service level agreements deliver 99.99% uptime, and we answer 80% of calls in 60 seconds or less.
Speedy resolution, with more collaboration
We manage your technology 24/7/365, so you don’t have to. That includes system updates, upgrades, and enhanced technical collaboration to quickly resolve issues and communicate with you.
Deep contact center expertise
Our in-depth contact center expertise gets you what you need—from voice to reporting to customization with APIs—and then some.
Proactive and consultative
You have deadlines to hit and goals to reach. Our designated customer success professionals have their sleeves rolled up, ready to help you achieve your CX goals and drive continuous improvement.
Easy pay-as-you-go

Never worry about up-front fees and annual contracts. Your services subscription is bundled into your monthly invoice.
“I feel my case gets worked faster with me right there on the phone. I have experienced better expertise with each tech and better communication with each case.”
Young Energy (Energy & Utilities)