Professional Services

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Our Call Center Experts at Your Service

We do more than “switch-on” your new transformative cloud contact center. CXsuccess Professional Services empower your success by bringing our experts, knowledge, tools and techniques together with your experts to build your new contact center.

With each engagement, we always deliver our very best to help you succeed. When you need hands-on assistance, we deliver expert services. When you need guidance, we offer training and consultation. And when you want to DIY, we provide an enhanced self-service experience with enterprise-class resources. At every step of your journey, we help you achieve your CX goals and drive improvement and innovation.

Expert People
  • Accurate data to measure results and make operational decisions
  • Ability to meet contact center utilization and staffing requirements
  • Improved FCR, AHT and CSAT with improved systems integration
Proven Process and Tools
  • Go live with confidence
  • Achieve ROI faster
Built for your success
  • Minimize downtime
  • Improve operational efficiencies
  • Improve agent satisfaction
  • Improve customer experience and satisfaction
How We Do It
Using tested and proven project management methodology, the NICE inContact Professional Services team carefully lays the necessary groundwork for success throughout each phase of your project, customizing and configuring solutions and processes to help you achieve the best possible business outcomes for your contact center — now, and in the future.
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