NICE inContact continues to be recognized by 3rd party organizations for our outstanding customer service and leadership in the Contact Center as a Service market. Check out the list below for the awards and recognition that our industry-leading CXone software has garnered.
Awards & Recognition
“For its strong overall performance, NICE inContact is recognized with Frost & Sullivan’s 2020 Competitive Strategy Innovation and Leadership Award.”
Federico Teveles, ICT Analyst
CXone is top ranked in “current offering” and “strategy” categories, and earns highest possible score in “market presence.”
Omdia, a leading global technology research firm, has recognized the company as the market leader in the Omdia Decision Matrix, Selecting a Multichannel Cloud Contact Center Solution, 2020-21, ranking #1 overall in the technology assessment, execution assessment and market impact ratings.