NICE Revolutionizes Digital Smart Self-Service with the Launch of CXone Expert Following the Acquisition of MindTouch

VIEW Apr 20, 2021
HOBOKEN, N.J., April 20, 2021 – NICE (Nasdaq: NICE) today announced the launch of CXone Expert, following the acquisition of MindTouch Inc., a San Diego-based leader in cloud-based knowledge management software for customer experience. CXone Expert is a comprehensive artificial intelligence (AI)-powered knowledge management solution that reduces friction by projecting personalized content to customers seeking self-service while injecting crucial insights throughout the customer journey. CXone Expert eliminates the frustration with today’s self-service experience by infusing AI and data, turning bots into smart AI-based agents.

NICE inContact CXone Accelerates International Growth: Tripling Sales and Adding a Record Number of New Customers

VIEW Apr 6, 2021
SALT LAKE CITY, April 6, 2021 – NICE inContact (Nasdaq: NICE) today announced accelerated international adoption of its digital-first CXone cloud contact center platform, tripling sales in the past year and adding a record number of new international customers to the platform. With the increased global demand for CXone, NICE is doubling its local CXone sales and services resources across EMEA, APAC, and South America; launching new local cloud instances in multiple countries around the globe; and broadening its global security and compliance certifications. NICE inContact’s global momentum is fueled by international investments, signaling the criticality of arming contact centers with an AI-infused cloud native platform that scales to fit the complex requirements of diverse global organizations. According to industry analysts, today, CXone is used by the most cloud contact center agents in the industry in more than 100 countries.

Three Rules for Adapting Agents to the Omnichannel Experience

VIEW Mar 16, 2021
ICMI - Nobody excels at everything. We all have our strengths and weaknesses, and the best of us know how to navigate those skills and work them to our advantage. It’s no different in the contact center, particularly as agents are tasked with learning a diverse set of customer service channels.

NICE inContact Helps Companies Apply Smarter AI to Improve Self-Service Experiences, Lower Operating Costs

VIEW Mar 11, 2021
SALT LAKE CITY, March 11, 2021 – NICE inContact (Nasdaq: NICE) today announced a new education series and resources to help companies apply self-service best practices using smarter artificial intelligence (AI) technology to meet consumer demand for faster, convenient experiences. New research, best-practice guides and a series of virtual events brings together the latest research and expertise from NICE inContact and industry leaders to uncover ways to improve customer satisfaction and lower the cost to serve with the right blend of smarter self-service and agent-assist options across the customer journey.

Solving Today's CX Challenges to Prepare for Tomorrow's

VIEW Feb 26, 2021
CustomerThink - More often than not, digital investments can have a wide range of unanticipated benefits. That’s because in many cases, business leaders are unaware of the hidden and undetected obstacles that await them, and how modernizing their contact center can proactively solve for problems about to be discovered.

NICE inContact CXone Recognized by Frost & Sullivan for Contact Center Innovation in Europe, Australia

VIEW Feb 25, 2021
SALT LAKE CITY, February 25, 2021 – NICE (Nasdaq: NICE) today announced that NICE inContact has been given the Best Practices Award for the 2020 Australia Cloud Contact Center Growth Excellence Frost Radar Awards, as well as the 2020 European Contact Center as Service Competitive Strategy Innovation and Leadership Award by analyst firm Frost & Sullivan. These recognitions in the European and Australian markets underscore the agility and flexibility of NICE inContact CXone, a market-leading cloud customer experience platform, and its ability to support contact centers anywhere in the world as they navigate an increasingly turbulent customer service landscape. 

NICE inContact Wins Gold Stevie Award for its Leading Cloud Customer Experience Platform

VIEW Feb 23, 2021
SALT LAKE CITY, February 23, 2021 – NICE inContact, a NICE business (Nasdaq: NICE), today announced that NICE inContact CXone, the leading cloud customer experience platform, has been named a Gold winner in the 2021 Stevie Awards for Sales & Customer Service within the “contact center solution – new version” category. The Stevie Awards for Sales & Customer Service are the world’s top honors for customer service, contact center, business development and sales professionals. 

3 Ways to Drive Contact Centre Success

VIEW Feb 10, 2021
Call Centre Helper - Unprecedented, unpredictable and unforgettable – 2020 was certainly a year like no other. The COVID-19 pandemic transformed the business landscape as consumers changed their buying habits and businesses pivoted to survive.

Turning Disruption into Opportunity

VIEW Feb 2, 2021
Contact Center Pipeline - For contact centers, the proverbial genie is out of the bottle. While the development and distribution of effective COVID-19 vaccines has put the global economy on track toward normalcy, the way contact centers operate—and the art of the possible—has been altered permanently