inContact placed in Leaders Quadrant based on Completeness of Vision and Ability to Execute

SALT LAKE CITY – October 26, 2016 – inContact, Inc., the leading provider of cloud contact center software and agent optimization tools, today announced Gartner, Inc., the world’s leading information technology research and advisory company, recognizes inContact as a Leader in its 2016 Magic Quadrant for Contact Center as a Service (CCaaS), North America report.

Gartner’s authoritative Magic Quadrant evaluates the leading CCaaS providers within the contact center solutions industry. The Gartner CCaaS Magic Quadrant provides the following definition for its Leaders. “Given that the CCaaS market in North America is still maturing, Leaders can best be described as those suppliers with a strong multichannel product and service capability that have already amassed a large installed base of both large and small customers. They also benefit from being able to support varying levels of deployment complexity, including multichannel deployments and integration to a variety of third-party systems.”

“Identified by Gartner as a leader in the Contact Center as a Service marketplace is an honor we are very proud of as we strive to create a superior contact center solution,” said Paul Jarman, CEO of inContact. “Through our innovative solutions, aggressive roadmap and agile cloud platform, inContact will continue to deliver on our mission to provide contact centers with a suite of solutions designed to achieve and exceed our customers’ goals.”

According to Gartner, “The contact center as a service market in North America is growing rapidly. It provides infrastructure and operations leaders responsible for contact centers with a range of viable alternatives to traditional on-premises solutions across various deployment sizes and levels of complexity.”

Additional Information

About inContact

inContact is the cloud contact center software leader, with the most complete, easiest and most reliable solution to help organizations achieve their customer experience goals. inContact continuously innovates in the cloud and is the only provider to offer a complete solution that includes the customer interaction cloud, an expert service model and the broadest partner ecosystem. Recognized as a market leader by IDC, Frost & Sullivan, Ovum and DMG, inContact supports over 6 billion interactions per year for enterprise, midmarket, government organizations and business process outsourcers (BPOs) who operate in multiple divisions, locations and global regions. To learn more, visit

About the Magic Quadrant

The Magic Quadrant for Contact Center as a Service evaluates vendors based on completeness of vision and ability to execute, and includes a summary of each vendor, as well as an assessment of each vendor's strengths and weaknesses.

Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner's research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

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