Triple Impact Connections Increases its Digital CX Capabilities with CXone
VIEW
Mar 27, 2024
NICE CXone’s AI-Driven cloud CX platform will provide Triple Impact Connections with the next gen flexibility and scalability to meet its needs amid rapid growth
NICE Recognized for European AI Product Innovation Industry Excellence
VIEW
Mar 27, 2024
Leading analyst firm Frost & Sullivan recognized NICE in the 2024 Best Practices Awards
NICE Named a Leader in the 2024 Aragon Research Globe™ for Conversational AI in the Intelligent Contact Center
VIEW
Mar 27, 2024
NICE CXone identified for delivering a single unified platform for the entire CX journey
NICE Launches Next Generation of Enlighten Copilot, Delivering AI-Driven Augmentation to The Entire CX Workforce
VIEW
Mar 26, 2024
NICE’s latest CX AI innovation drives personalized employee augmentation for agents, supervisors, and CX leaders
NICE Unveils Enlighten XM, A Next Generation AI Contextual Memory Powering Customer Interactions
VIEW
Mar 25, 2024
Breakthrough CX AI solution leveraging unique LLM deep data memory to drive hyper-personalized journeys
NICE Delivers Major CX AI Milestone with Enlighten Managing 100 Million Customer Interactions Per Month
VIEW
Mar 25, 2024
Organizations of all sizes across industries utilize NICE Enlighten, NICE’s AI purpose-built for CX, to optimize automate and augment consumer and employee experience
NICE Enlighten AutoSummary Wins 2024 BIG Innovation Award for Contact Center Innovation
VIEW
Mar 21, 2024
Enlighten AutoSummary combines proprietary NICE CX AI models with Gen AI to automatically deliver accurate and actionable contact center summaries for every customer interaction
NICE Recognized as Best Digital Transformation Partner Company by 2024 Global Banking & Finance Review Awards
VIEW
Mar 20, 2024
The award acknowledges NICE’s digital leadership in support of contact centers and their agents across North America, Asia Pacific, Europe, and Latin America
NICE Actimize Leads Five Best-in-Class Rankings Across Critical Surveillance Categories in Datos Insights Impact Report
VIEW
Mar 19, 2024
NICE Actimize continues its investment in AI and customer-enabled, self-development tools for both traditional and ML-based models
iQor Harnesses NICE CXone to Drive Digital Transformation in CX
VIEW
Mar 12, 2024
NICE CXone empowers iQor to set the standard for excellence in BPO customer experience