Press Releases

inContact’s Award-Winning Cloud Contact Center Solution to Power Expanding National Healthcare Provider

VIEW Apr 12, 2015

SALT LAKE CITY – April 13, 2015 – inContact, the leading provider of cloud contact center software and contact center workforce optimization tools, today announces that a national healthcare benefits provider is moving 100 contact center agents from their premise-based system to the cloud. The flexibility of the cloud will deliver capacity to grow and the ability to scale up and down to meet the seasonal needs of the business.

 

inContact Cloud Contact Center Platform Selected by Fast-Growing Business Process Outsourcer to Transform Operations and Support Expansion in Retail Industry

VIEW Apr 8, 2015

SALT LAKE CITY – April 9, 2015 – inContact, the leading provider of cloud contact center software and contact center agent optimization tools, today announces their selection by a rapidly expanding Business Process Outsourcing (BPO) firm for more than 175 agents supporting multiple retail clients. This growing BPO is transitioning from a premise solution to the cloud and needs an enterprise-grade cloud solution in order to customize their services and scale up or down seasonally based on the needs of different clients.

 

Call Center Software Company inContact Completes Offering of $115 Million of 2.50% Convertible Senior Notes due 2022

VIEW Mar 29, 2015

SALT LAKE CITY – March 30, 2015 – inContact today announced the completion of its offering of $115 million aggregate principal amount of 2.50% Convertible Senior Notes due 2022 (the “Notes”). This includes the purchase of $15 million aggregate principal amount of Notes by the initial purchasers pursuant to the exercise of their option to purchase additional Notes. The Notes were offered and sold in a private placement to qualified institutional buyers pursuant to an exemption from the registration requirements of the Securities Act of 1933, as amended (the “Securities Act”).

Call Center Software Company inContact Prices Offering of $100 Million of Convertible Senior Notes due 2022

VIEW Mar 24, 2015
SALT LAKE CITY – March 24, 2015 – inContact today announced the pricing of its offering of $100 million aggregate principal amount of Convertible Senior Notes due 2022 (the “Notes”) in a private placement to qualified institutional buyers pursuant to an exemption from the registration requirements of the Securities Act of 1933, as amended (the “Securities Act”). inContact granted the initial purchasers of the Notes an option to purchase up to an additional $15 million aggregate principal amount of Notes on the same terms and conditions. The sale of the notes is scheduled to close on March 30, 2015, subject to satisfaction of customary closing conditions.

Self-Service Isn’t Enough for Demanding Shoppers - Contact Center Agents are Critical Lynchpin in the Customer Journey

VIEW Mar 22, 2015

SALT LAKE CITY – March 23, 2015 – inContact, the leading provider of cloud contact center software and contact center agent optimization tools, today announces the findings of their January 2015 customer experience survey that examined consumer perceptions of service while making online or phone purchases over $25 in the previous 6 months. When feeling dissatisfied with an order, the majority (81% of U.S. adults) prefer assistance from a live representative via phone or online chat rather than using email or online self-service.

inContact to Unify Customer Service Operations Across Multiple US Contact Centers for Travel and Hospitality Leader

VIEW Mar 18, 2015

SALT LAKE CITY – March 19, 2015 – inContact, the leading provider of cloud contact center software and contact center agent optimization tools, today announces that a leading travel and hospitality provider has selected their cloud platform to unify customer service operations across more than five contact centers. With more than 350 agents providing booking services and other key vacation information, inContact will help the company have a more comprehensive and strategic view of their operations. 

inContact Solutions to Enhance National Contact Center Operations for Retail Marketing Firm

VIEW Mar 15, 2015

SALT LAKE CITY – March 16, 2015 – inContact, the leading provider of cloud contact center software and contact center agent optimization tools, today announces a nationwide consulting and marketing firm will replace its premise-based system with the company's award-winning cloud contact center solution. Facing significant upgrade costs and service interruptions due to an aging system, the marketing leader is moving 200 agents to the inContact cloud contact center platform to ensure a more consistent and high quality experience for their customers.