Press Releases

inContact Reports Fourth Quarter and Full Year 2014 Financial Results

VIEW Feb 18, 2015

Software segment revenues of $30.3 million in Q4, up 56% year-over-year Full year 2014 software revenues grow 46% and top $100 million for the first time Consolidated revenue of $49.4 million, up 41% year-over-year Q4 SaaS bookings at record levels, up 44% year-over-year SALT LAKE CITY – February 19, 2015 – inContact, Inc., the leading provider of cloud contact center software and…

inContact Contact Center Cloud Solutions Chosen by Leader in Vacation Travel for Multi-Channel, Multi-Location Customer Service Operation

VIEW Feb 16, 2015

SALT LAKE CITY – February 17, 2015 – inContact, the leading provider of cloud contact center software and contact center agent optimization tools, today announces an industry-leading travel company will move 650 agents in ten centers across the U.S. and internationally to the inContact cloud. This new customer was looking for a single cloud system to connect multiple business units with a flexible but unified system to accommodate growing operations. The inContact platform will connect all operations for greater efficiency, and will handle all customer service channels including inbound and outbound voice traffic, chat functionality and email.

 

inContact and Black Box Partner to Improve Enterprise Customer Service Operations by Migrating to the Cloud

VIEW Feb 11, 2015

SALT LAKE CITY – February 12, 2015 – inContact, the leading provider of cloud contact center software and Black Box Network Services (NASDAQ: BBOX), a leading technology solutions provider, today announced a joint agreement to meet growing demand among enterprises looking for a smooth migration path to the cloud to accelerate innovation and to improve customer satisfaction. 

 

inContact Welcomes Trent Savage as New Chief Human Resource Officer

VIEW Feb 4, 2015

SALT LAKE CITY – February 5, 2015 – inContact, the leading provider of cloud contact center software and contact center agent optimization tools, today announces Trent Savage joins the company as the new Chief Human Resource Officer.  With a workforce that has doubled in the past few years to nearly 1,000 employees across offices in Salt Lake City, Columbus, Ohio, Bolivia and the Philippines, recruiting, talent management and employee engagement has become a key differentiator for inContact and Trent brings more than 13 years of human resources experience to this new executive leadership role.

inContact Cloud Contact Center Platform Selected By Global Staffing Leader

VIEW Feb 1, 2015

SALT LAKE CITY – February 2, 2015 – inContact, the leading provider of cloud contact center software and contact center agent optimization tools, today announces the addition of a staffing solutions provider to their growing list of clients. In need of a flexible platform for an expanding division, this industry-leading firm, chose inContact’s cloud solution for their new 350-agent contact center.

Direct Interactions Selects inContact to Enable Distributed Workforce to Connect with Customers

VIEW Jan 28, 2015

SALT LAKE CITY – January 29, 2015  inContact, the leading provider of cloud contact center software and contact center agent optimization tools, today announces Direct Interactions will move its unique workforce and contact center model to the inContact cloud. A leader in the outsourced contact center market, the Seattle-based company needed a scalable and reliable solution for their work-from-home staff. Direct Interactions found an ideal partner for its 150 domestic agents with the customizable and scalable cloud solution from inContact.

 

Contact Center Software inContact CEO Paul Jarman and CFO Greg Ayers to Present at the 17th Annual Needham Growth Conference

VIEW Jan 7, 2015

SALT LAKE CITY – January 8, 2015 – inContact, the leading provider of cloud contact center software and contact center agent optimization tools, today announces that inContact CEO Paul Jarman and CFO Greg Ayers will present at the 17th Annual Needham Growth Conference at 10:00 AM ET on Wednesday, January 14 at the New York Palace Hotel in New York, NY.