Press Releases

NICE inContact CXone Transforms One-on-One Experiences with the Addition of RiverStar Unified Agent Desktop’s Customized Process Workflows

VIEW Sep 27, 2017

Salt Lake City – Sept. 28, 2017 – NICE inContact (Nasdaq:NICE) today announced that RiverStar has joined the DEVone developer program and has an agent desktop product available on CXexchange marketplace, the most extensive technology ecosystem currently available in the customer experience market. Products available on CXexchange are designed to integrate with  NICE inContact CXone™, the world’s #1 cloud customer experience platform.  

NICE inContact Survey: Your Customer Service Isn’t as Effective as You Think It Is - Gaps Between Business and Consumer Perceptions

VIEW Sep 25, 2017

SALT LAKE CITY – September 26, 2017 – NICE inContact, (Nasdaq:NICE) today announced a ground-breaking study comparing how businesses rate their success across more than 10 customer experience channels versus the actual experience and satisfaction that customers report in those channels. The new research, the second wave of the NICE inContact Customer Experience Transformation Benchmark Study, analyzes how customer service organizations think they are delivering in both agent-assisted and self-service channels including interactions with contact center agents via phone, email, chat, social media, and text as well as through web self-service, mobile applications, and interactive voice response (IVR). The research demonstrates a significant disconnect in how businesses perceive their customer service channels are performing, and how consumers actually feel about the level of service they are receiving.

NICE inContact Announces Summer 2017 Release of CXone with Industry-first Fully Integrated Workforce Optimization with Analytics-based Omnichannel Routing

VIEW Sep 13, 2017

SALT LAKE CITY – September 14, 2017 – NICE inContact (Nasdaq:NICE) today ushered in a new era of customer experience management with the CXone Summer 2017 release. By introducing innovative cloud native workforce optimization (WFO) applications, NICE inContact CXone™ is the first and only platform that combines best-in-class Omnichannel Routing, Workforce Optimization, Analytics, Automation and Artificial Intelligence—all built on an Open Cloud Foundation. CXone is designed to meet the needs of organizations of all sizes and through its unified application suites, is uniquely capable of helping organizations power seamless experiences for both customers and employees.

CXexchange Marketplace Expands with Automated Benchmarking as BenchmarkPortal Joins NICE inContact DEVone Developer Program

VIEW Sep 12, 2017

Salt Lake City, September 13, 2017 – NICE inContact (Nasdaq:NICE) today announced that BenchmarkPortal has joined the DEVone developer program and has automated benchmarking products available on CXexchange marketplace, the most extensive technology ecosystem currently available in the customer experience market. Products on CXexchange are designed to integrate with NICE inContact CXone™, the world’s No. 1 cloud customer experience platform.

CXone Users Reduce Costs and Improve Agent Performance with Intradiem's Real-time Intraday Insights and Automation

VIEW Sep 12, 2017

Salt Lake City – Sept. 13, 2017 – NICE inContact (Nasdaq:NICE) today announced that Intradiem has joined the DEVone developer program and is providing a real-time intraday automation platform available on CXexchange marketplace. Products available on CXexchange are designed to integrate with NICE inContact CXone™, the world’s #1 cloud customer experience platform. Intradiem provides a real-time Intraday Automation platform for contact centers that extends CXone Workforce Optimization with a solution that reduces costs and improves agent performance and engagement.

NICE inContact DEVone Developer Program Adds Artificial Intelligence Powered Self-Service Connector to CXexchange Marketplace with AnswerDash

VIEW Sep 4, 2017

Salt Lake City – Sept. 5, 2017 – NICE inContact (Nasdaq:NICE) today announced that AnswerDash has joined the DEVone developer program and has artificial intelligence powered self-service support products available on CXexchange marketplace, the most extensive technology ecosystem currently available in the customer experience market. Products available on CXexchange are designed to integrate with NICE inContact CXone™, the world’s No.1 cloud customer experience platform.

NICE inContact DEVone Developer Program Adds Vidyo to Provide Real-Time Video Customer Interactions for NICE inContact CXone

VIEW Aug 30, 2017

Salt Lake City – August 31, 2017 – NICE inContact (Nasdaq:NICE) today announced that Vidyo is part of the DEVone development program and has products available on CXexchange marketplace, the most extensive technology ecosystem currently available in the customer experience market. Products available on CXexchange are designed to integrate with NICE inContact CXone™, the world’s No. 1 cloud customer experience platform. 

CXexchange Marketplace for NICE inContact CXone Now Offers Virtual Assistant with Addition of CogniCor Technologies, Partner in DEVone Developer Program

VIEW Aug 23, 2017

Salt Lake City – August 24, 2017 – NICE inContact (Nasdaq:NICE) today announced that CogniCor Technologies has joined the DEVone developer program and has products available on CXexchange, the most extensive technology marketplace currently available in the customer experience market. CogniCor Virtual Assistant is an award-winning, artificial intelligence (AI)-powered, fully-automated response agent or chatbot that extends CXone’s AI capabilities. 

NICE inContact DEVone Ecosystem Adds SpiceCSM to Provide Customer Engagement Hub

VIEW Aug 17, 2017

Salt Lake City – August 18, 2017 – NICE inContact (Nasdaq:NICE) today announced that SpiceCSM has joined the DEVone development program and has products available on CXexchange, the most extensive technology ecosystem currently available in the customer experience market. Products available on the CXexchange marketplace are designed to integrate with NICE inContact CXone™, the world’s #1 cloud customer experience platform. SpiceCSM enables customers to easily create a Customer Engagement Hub that further extends the CXone platform by integrating existing systems and data sources into a unified interface for agents with powerful automated and guided workflows.

Inbenta Joins NICE inContact DEVone Ecosystem Program for Technology Partners and IT Developers

VIEW Aug 10, 2017

Salt Lake City – August 11, 2017 – NICE inContact (Nasdaq:NICE) today announced that Inbenta has joined the DEVone ecosystem program and has products available on CXexchange, the most extensive technology ecosystem currently available in the customer experience market. Products available on CXexchange are designed to integrate with NICE inContact CXone™, the world’s #1 cloud customer experience platform.