Press Releases

NICE inContact Launches “Fast Track:” The Best Way to Move From Outdated, On-Premises Infrastructure to Industry’s Leading Cloud Experience Center

VIEW Apr 4, 2017

HOBOKEN, NJ – April 5, 2017 – NICE (Nasdaq:NICE) and its company, inContact, the leading provider of cloud contact center software, today announced the creation of Fast Track, a set of migration packages designed specifically to assist Avaya customers transition from their legacy system to a reliable, modern contact center. 

inContact Customer Interaction Cloud to Power 1,400 Global Educational Institution Agents

VIEW Mar 20, 2017

SALT LAKE CITY – March 21, 2017 – inContact, Inc., a NICE company (NASDAQ: NICE), the leading provider of cloud contact center software unifying omnichannel routing, workforce optimization and analytics, today announced international global education institution is modernizing its contact center by abandoning its outdated, on-premises system for the inContact Customer Interaction Cloud. The company is moving more than 1,400 agents worldwide to the flexibility, reliability and scalability of the inContact cloud solution.

inContact Call Center Solutions to Drive Customer Service Results and Fuel Growth for International Financial Technology Company

VIEW Jan 22, 2017

SALT LAKE CITY – January 23, 2017 – inContact, Inc., a NICE company (NASDAQ: NICE), the leading provider of cloud contact center software and workforce optimization tools, today announced fast-growing financial technology company will utilize inContact’s Customer Interaction Cloud to increase economic opportunity for its clients. The company will leverage the cloud flexibility to integrate its two contact centers in Mexico, and over 200 locations within the United States, into one seamless system of more than 1,000 agents.

inContact recognized as a 2016 Leader by Frost & Sullivan in the North America Hosted/Cloud Markets

VIEW Jan 4, 2017

SALT LAKE CITY – January 5, 2017 – inContact, Inc., a NICE company (NASDAQ: NICE), the leading provider of cloud contact center software and workforce optimization tools, will receive the 2016 North American Award for Market Leadership in the Hosted/Cloud Automatic Call Distribution (ACD) and Workforce Optimization (WFO) markets at the Frost & Sullivan Excellence in Best Practices Awards Gala on January 11, 2017.