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NICE inContact Announces New Partnerships in Australia Including Converged Communication Network Applications and ByteVIEW
Salt Lake City, August 28, 2019 – NICE inContact, a NICE (Nasdaq: NICE) business, today announced the addition of multiple new partnerships in Australia which will bring NICE inContact CXone – the world’s #1 cloud customer experience platform – to contact center customers throughout the region. Converged Communication Network Applications Pty Ltd (CCNA) and Byte, among others, join hundreds of NICE inContact global partners with go to market, operations and services teams across the Americas, EMEA and APAC. These partnerships combined with NICE inContact CXone and global service teams support local, regional and multinational customers of all sizes.
NICE inContact CXone Expands FedRAMP Leadership with Workforce Optimization AuthorizationVIEW
NICE inContact and Atos Announce Partnership to Fuel Cloud Adoption for Hundreds of Thousands of Contact Center AgentsVIEW
Paris and Salt Lake City, August 5, 2019 – Atos SE (CAC40) and NICE inContact, a NICE (Nasdaq: NICE) business, today announced a partnership in which Atos, a global leader in digital transformation with over 110,000 employees in 73 countries, will make NICE inContact CXone a preferred solution for Contact Center as a Service and bring CXone to the company’s installed base of hundreds of thousands of contact center agents across the globe as well as new customers.
NICE inContact CXone Helps Gant Travel Improve Contact Center PerformanceVIEW
Salt Lake City, July 18, 2019 – NICE inContact, a NICE (Nasdaq: NICE) business, today announced that NICE inContact CXone, the world’s #1 cloud customer experience platform, has enabled corporate travel services provider Gant Travel to improve contact center CRM integration and optimize Interactive Voice Response (IVR) capabilities, resulting in lower average handle time (AHT) and reduced costs. Working alongside NICE inContact’s team of experts and partners, the Bloomington, Indiana-based organization eliminated silos at its contact center and now gives agents the unified, omnichannel capabilities they need to rapidly respond to customer needs in real-time.
NICE ANNOUNCES ENGAGEMENT WITH MICROSOFT ACROSS MULTIPLE PLATFORMSVIEW
CXone Transforms Customer Experience for Global Manufacturing CompanyVIEW
NICE INCONTACT ANNOUNCES NEW OUTCOME-ORIENTED INNOVATIONS FOR CUSTOMER SERVICESVIEW
Salt Lake City, July 2, 2019 – NICE inContact, a NICE (Nasdaq: NICE) business, today announced its latest innovations that bring outcome-oriented results, enhanced collaboration and continuous engagement with CXsuccess customer services for CXone customers. With CXsuccess customer services, NICE inContact delivers a suite of onboarding, implementation, education and technical consulting services for customers deployed on the CXone cloud platform.
NICE inContact CXone Takes Gold in Contact Center World Awards for Best Technology InnovationVIEW
Salt Lake City, June 13, 2019 — NICE inContact, a NICE (Nasdaq: NICE) business, today announced that NICE inContact CXone, the world’s #1 cloud customer experience platform, won gold in Contact Center World’s Top Ranking Performers Global Awards. CXone placed first in the Best Technology Innovation Award Vendor — Live Agent Support Solution category, which recognizes companies that demonstrate a technology solution that supports and enhances contact center agents’ performance by providing assistance before, during and/or after customer contact.
NICE inContact CXone Wins Silver Stevie Award in Cloud Platform CategoryVIEW
NICE inContact, a NICE (Nasdaq: NICE) business, today announced that NICE inContact CXone, the world’s #1 cloud customer experience platform, has been named the winner of a Silver Stevie® Award in the Cloud Platform category of the 17th Annual American Business Awards®. This is the second year in a row that NICE inContact CXone has won an American Business Awards Stevie.