The Future of Contact Center Agents (Graduation 2024)
Demo Videos
Streamline service delivery
CXone Automation and Artificial Intelligence is leading-edge, intuitive technology that eliminates mundane tasks and speeds resolutions of customer issues for better business outcomes. With intelligent self-service, agent-assisted and fully-automated alerts and actions, CXone Automation and Artificial Intelligence frees your contact center from the busy work that inhibits innovation
NICE inContact CXone with Artificial Intelligence (AI) Self-Service Bots and IVR
Artificial Intelligence (AI) has the promise to deliver the seamless experience that your customers now expect. This short video highlights how advances in AI and automation are powering customer self-service to new levels with conversational AI-powered chat bots and IVR that deliver a seamless, highly personalized and vastly superior customer experience from end to end.
Provide intelligent self-service
Empower
Empower customers to resolve issues quickly
Move
Move seamlessly between self-service and live agent support
Offer
Offer the right information at right time
Extend
Extend your workforce with intelligent bots & virtual agents
Reduce the need for manual intervention
Connect
Connect every service-impacting dot
Create
Create automatic alerts and actions based on real-time information
Adapt
Adapt quickly to changing conditions in your contact center
Improve
Improve first call resolution with single-touch interactions
Give your agents the freedom to do their best work
Reserve
Reserve your agents for issues requiring a human touch
Answer
Answer repetitive questions automatically
Focus
Focus on customer service - not on low-level tasks
Reduce
Reduce handle time and after call work
Our patented technology allows you to
- Quickly resolve common customer issues to improve first call resolution
- Create automatic alerts and actions
- Free your employees from mundane tasks
