Not just faster. Smarter, too.
Intelligent bots and virtual agents act as your extended workforce, helping your customers find answers quickly and move effortlessly between self-service and live agent support.
What contact center leaders are saying about NICE CXone.
Automate for speed and savings.
Put mundane agent tasks on autopilot, and find automation opportunities in a flash, its just a click away.
Robotic Process Automation (RPA)
Enabling intelligent process optimization while unleashing employees’ potential to ensure exceptional customer experience.
NEVA Attended Automation
The first Attended RPA assistant designed specifically with the employee in mind, for the front and back office.
Automation Finder
Selecting the right business processes to automate upfront is essential to ensuring long-term project success.
Automation Studio
The next generation of automation design tool offering a host of robust, yet intuitive features with a simple and clean interface.
Desktop Analytics
NICE Desktop Analytics is a highly unique and illuminating software solution aimed at capturing data and generating insights about employee behavior on the desktop.
Customer Authentication
Let customers skip straight to service for better experiences and shorter handle times when they speak with an agent or use the IVR.
The right information, at the right time.
Faster self-service leads to a better customer experience. CXone helps them find what they’re looking for while moving seamlessly between self-service and live agents.
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Swinton Benefits from NICE’s RPA Solutions
Watch John Mackey, Automation Manager at Swinton Group, explain how the organization benefitted from deploying a combination of NICE’s attended and unattended robots.
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Cooking up automation discovery
With increased operational pressure and trial by fire of the pandemic, choosing which processes to automate is a burning
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Next wave of intelligent hyper-automation for real-time service delivery
In this webinar recording NICE and Amazon Web Services (AWS) experts discuss the role of Hyper-Automation to build extraordinary customer experiences with an exploration of the underlying technology via practical use case examples.