CX megatrends for 2021
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Conversational AI & chatbots
AI that lessens the load.
The future is conversational, let’s talk about it.
Give customers what they want—faster service & a better experience. Conversational AI voice & chatbots interact with customers for more natural, personalized assistance powered by artificial intelligence.
Serve more, deliver faster
Boost operational efficiency 24/7 with virtual agents that serve customers around the clock, via automated voice or chat.
A smarter front-door
Virtual agents collect information upfront, eliminating blind transfers & empowering agents to deliver more personalized service.
Deploy AI bots with ease
Plug pre-built virtual agents & chatbots into CXone—then orchestrate amazing conversational experiences, with full control.
Automation & AI made easy.
Orchestrate amazing conversational experiences with confidence. CXone offers an integrated hub for deploying prebuilt AI voice & chatbots—powered by 3rd party NLP engines, such as Google.
Eliminate endless voice prompts & blind transfers. Leverage a unified cloud platform to unlock rich content & data integration. Serve more customers at a lower cost by allowing them to self-solve basic issues, like bill payments & account inquiries. Free up your agents to focus on higher-value interactions.
Eliminate endless voice prompts & blind transfers. Leverage a unified cloud platform to unlock rich content & data integration. Serve more customers at a lower cost by allowing them to self-solve basic issues, like bill payments & account inquiries. Free up your agents to focus on higher-value interactions.
Automate voice & chat interactions.
Meet customer expectations 24/7 with more personalized assistance & smarter self-service. Deploy pre-built virtual agents—for improved CX & faster service.
Unlock contact center automation.
Bring your own bot
Leverage BYO-bot framework to deploy & manage virtual agents & intelligent bots in CXone.
Serve more, with less
Deploy pre-built NLP-powered bots to handle more customer interactions without over-taxing agents or adding headcount.
Save valuable time
Expand self-service for routine requests—like password resets, balances, transfers, status, & scheduling—normally handled by agents.
Orchestrate amazing CX
Blend conversational self-service with agent assistance – for seamless customer journeys, orchestrated from a unified platform.
AI In The Contact Center Readiness Assessment
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