CXone Customer Authentication
Deliver better experiences and shorter handle times in your contact center, with real-time voice authentication that changes the conversation.
A better experience
No more interrogation. Completely eliminate hassle by immediately authenticating customers when they call.
Safeguard every transaction
Improve the security of every interaction – including calls that require multi-factor ID & verification.
Save time, reduce costs
Spend less time validating customer identity. Empower them to self-serve on requests that previously required an agent.

Skip straight to service.

CXone Customer Authentication is real-time voice authentication for your contact center software, letting customers skip straight to service for better experiences and shorter handle times. Voice biometrics automatically verifies customers and prevents fraud in a more streamlined, secure and reliable way that eliminates the typically time-consuming interrogation.

Significantly reduce average handle time (AHT) by automatically authenticating callers in the first few seconds of a natural conversation, for the utmost security with operational savings. Simple to implement and pre-integrated with CXone ACD and IVR, Customer Authentication features unified agent interfaces with built-in guidance for accelerated onboarding and training.

An easier, more secure way.
Shift more customers to self-service by automating interactions that previously required human interaction to verify caller identity.
man with laptop
From “Who are you?” to “How can I help you?”
Get down to business faster
Authenticate customer within the first few seconds of a conversation with the IVR or agent.
Prevent fraud at the door
Let the good guys in. Keep the bad guys out. Enhance fraud prevention.
Cut talk-time
Leverage the same voiceprint across voice channels, for effortless authentication for calls handled by an agent or your IVR.
Streamline administration
Administration and maintenance in one unified CXone platform.
Expand self-service
Expand self-service for common needs like password resets, account balances, fund transfers, points status, and plan changes that require customer authentication.
Built-in agent guidance
Provide reassurance and reduce stress: Confirmation pop-ups tell agents if a caller was authenticated.
Contact us

If you would like to know more about our platform or just have additional questions about our products or services, please submit the contact form. For general questions or customer support please visit our Contact us page.

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