Guide agents on behaviors in real-time.
Contact center agents typically receive feedback on their performance after an interaction has already happened. CXone Real-Time Interaction Guidance uses NICE Enlighten AI to advise agents at point-of-service on critical behaviors scientifically proven to boost customer satisfaction.
Elevate performance of hard-to-train soft-skills using Enlighten, the first comprehensive AI framework for customer engagement with out-of-the-box behavioral models pre-trained on billions of real-life consumer interactions.