More channels. More benefits.
Keep customers happy
Let customers choose their preferred channels and create exceptional experiences.
Blend digital and voice
Make your agents happy with blended digital and voice interactions.
Get more insight
Better understand the customer journey with omnichannel reporting and analytics.
Offer even more
Give your customers more options with the flexibility to offer virtually any communication channel that make sense for their needs.
Streamline operations
Create and manage digital-first omnichannel routing in a snap.
Transform your contact center.
From agents to admins – CXone helps your entire team to transform your call center.
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CXone Interaction Channels

CXone Interaction Channels empowers your agents to interact with customers in their preferred channel – digital, or voice. Agents have an interface with everything they need to create amazing customer experiences. It is your one stop shop for choosing the channels your customers ask for, making it quick and easy for your managers to implement, roll out and operate them. Your agents can handle multiple digital interactions at the same time making them more productive. And switching and combining channels when needed helps agents to resolve more interactions at the first contact for happier customers.
The messaging universe.
Across Social Messaging, Monitoring and SMS / text, there’s a number of distinct channels that customers prefer based on factors like use case, geography, age or simply current preference. Here’s your “at a glance” overview.
digital channels graphic for cxone
More options, better experiences.
Learn how CXone Interaction Channels enables you to offer a consistent journey across all the digital and voice channels your customers are asking for.
man with laptop
“I'm really excited that we now offer omnichannel for our customers including phone, email, and chat. We’re maximizing our competitive advantage with NICE CXone."
Angie Luckey-Succes, MBA
CCCM Director of Client Experience Landauer
Welcome to a true omnichannel experience.
Choose your
channels
Choose from over 30 digital and voice channels and give instant access to some or all of your agents whenever needed.
Handle any channel, anytime
Delight your customers. Empower your agents to provide the seamless omnichannel journey that your customers expect.
Agent productivity made easy
Help your agents be productive with more control, insight, and a consistent interface with every tool they need to be successful.
Easily manage customer journeys
Create and maintain routing for all digital and voice channels in one visual, intuitive tool – no programming needed!
Contact us

If you would like to know more about our platform or just have additional questions about our products or services, please submit the contact form. For general questions or customer support please visit our Contact us page.

Demo Videos

A powerful agent Interface

Help your agents provide a seamless omnichannel customer experience with one powerful interface for all tools and channels.

White Papers

Omnichannel toolkit

New channels? No problem. Learn how you can successfully deploy omnichannel service in your contact center.

Customer Testimonial Video

Landauer elevates customer service

See how CXone helped Landauer to take customer experience to the next level.