Access your contact center from any device.
Your customers likely have their mobile device at arms length at all times. They will use it to shop, to research and to interact both with their friends and - if they can - with your business. Be a mouse-click away when customers are looking for you on their preferred Apple device and enable your agents to provide a customer experience both streamlined and rich with access to a range of features such as rich links, lists, time pickers and even Apple Pay.
Be right there

Be present and make it easy for your customers to interact whenever they need you – you’re just a mouse-click or a tap away.
Make it easy for your agents
Simply add Apple Business Chat to your agents’ unified interface like any other digital channel – no separate window, different controls or anything special.
Streamline reporting and administration
Use intelligent routing, one administration interface and consolidated reporting to reduce management effort.
Improve the customer experience
Make sure you treat all the Apple lovers among your customers well.
Rich customer experience, easy for agents.
Made for business messaging
Make it easy to interact for your customers to reach you by being present on a messaging platform that was created with business interactions in mind .
Handling as easy as “ABC”
Make it easy for your agents to be just a tap away with a rich and user friendly interface that unifies Apple Business Chat with other digital messaging channels – no need for a different agent interface.
Grow loyalty and trust
Help agents personalize every interaction with access to customer data and cross-channel interaction history including Apple Business Chat.
Contact us

If you would like to know more about our platform or just have additional questions about our products or services, please submit the contact form. For general questions or customer support please visit our Contact us page.

Datasheets

Digital customer service

CXone Digital Customer Service enables contact centers to provide a superior customer experience across all digital channels today's customers want to use.

White Papers

2020 Customer Experience (CX) Transformation Benchmark

2020 NICE CXone Customer Experience (CX) Transformation Benchmark, Business Wave surveyed over 1,000 global contact centre decision-makers in UK, US, Australia and Canada. Findings show rapidly growing role of digital channels for customer interactions, increasing investments in digital channels, artificial intelligence, and contact centre technology for seamless omnichannel experiences for customers.

Webinars

3 Ways Agent Experience is Boosting Customer Experience

Anyone can deliver a good customer experience. But to deliver an experience that exceeds expectations and leads to lasting customer loyalty? That requires more. By giving your agents the right tools, skill development and focus, they can provide incredible experiences to your customers on every channel while forming unbreakable bonds. In this webinar, agent experience expert Lori Bocklund of Strategic Contact discusses how you can empower your agents to provide a 5-star experience to every customer. Find out why it’s more important than ever to focus on developing your agents See the vision for the optimized agent in 2020 and beyond Understand ways to develop your agents’ skills to enable them to solve complex requests Learn how setting consistent goals leads to consistent service See how your agents can resolve customer issues faster with the right tools Most importantly, you’ll learn how to leverage best practices in agent experience to take your Customer Experience to the next level!