By leveraging natural speech to collect caller information and determine optimal handling, CXone IVR is self-service technology that makes resolution faster, improves routing, and cuts costs with automation.

CXone IVR also offers centralized administration, so you can respond faster to dynamic business conditions for a better customer journey. And as part of a unified cloud-native platform, it’s also fully integrated with the Automatic Contact Distributor (ACD) and uses the same powerful easy-to-use visual design tool to build intelligence data-directed routing, so you can resolve customer calls quickly and efficiently – every time.