A simpler, faster way to service.
Faster service
Simplify and streamline with partial or full automation.
Happier customers
Allow customers to quickly self-solve, and save money all at the same time.
Happier agents
Boost engagement by automating repetitive tasks and offer more challenging, high-value work for your agents.
Save time and money.
Work more efficiently – and cut costs while making your customers happy.
Learn more

Customer-responsive IVR

By leveraging natural speech to collect caller information and determine optimal handling, CXone IVR is self-service technology that makes resolution faster, improves routing, and cuts costs with automation.

CXone IVR also offers centralized administration, so you can respond faster to dynamic business conditions for a better customer journey. And as part of a unified cloud-native platform, it’s also fully integrated with the Automatic Contact Distributor (ACD) and uses the same powerful easy-to-use visual design tool to build intelligence data-directed routing, so you can resolve customer calls quickly and efficiently – every time.

Discover how IVR delivers more with less.
Power customer self-service to new levels with conversational AI-powered chatbots and IVR that deliver a seamless, highly personalized and vastly superior customer experience from end to end.
“By using the CXone IVR to create self-service options that answer callers’ most common questions, we reduced queue times by 10 seconds, improved agent utilization and decreased handle time”
Joseph Patrick
System Administrator Valvoline Support Center
Automation that’s anything but routine.
Fully unified

Our ACD and IVR software are part of the same platform with everything consolidated—no more asking customers for the same information over and over.
Faster resolution

Automate requests through the IVR, so customers can get on their way more quickly – or connect them with an agent, at any point – for improved customer service.
Turn on a dime

Making updates is a snap. Add new functionality in hours, using a powerful, intuitive, graphical visual design tool.
Out-of-the-box integrations
Easily connect customer data using our out-of-the-box CRM, virtual agent, and database integrations – in just a few clicks.
Contact us

If you would like to know more about our platform or just have additional questions about our products or services, please submit the contact form. For general questions or customer support please visit our Contact us page.

Demo Videos

Maximize service levels

Hear how IVR provides your customers with a positive call experience by getting them to the right agent with the right skills the first time.

Webinars

Winning self-service strategies

Reduce transactional contacts and spend more time on the challenging questions that mean everything to your customers.

Demo Videos

More than the right solution. The right fit.

Drive 100% customer satisfaction. A streamlined IVR makes it simple.