Eliminate delays, costs and risk with this pre-built integration that deploys in hours and scales as your business needs evolve.
Salesforce enriches the contact center agent experience with NICE inContact CXone
For contact center agents, more is better when it comes to customer information. With the CXone Agent for Salesforce®, your agents have access to rich customer history and details before they even begin a customer interaction. Watch and see how agents provide proactive customer service from within their familiar Salesforce Console, through chat, intelligent digital channel routing, voice, and a unified desktop, and how they can easily manage their schedule and performance through integrated WEM capabilities.
Salesforce agents seamlessly access Workforce Engagement with NICE inContact CXone
Improve agent productivity and satisfaction with CXone Agent for Salesforce® by eliminating application switching and providing easy access to workforce engagement features and notifications. Contact center agents seamlessly access workforce engagement functionality--including shift bids, vacation requests, quality evaluations and coaching--without leaving their Salesforce Console.
Swisslog Healthcare Reduces Wait Time by 30% with CXone Agent for Salesforce®
Swisslog Healthcare designs, develops and delivers best-in-class automation solutions for health systems, warehouses and distribution centers. By integrating NICE inContact CXone and Salesforce, customers are now routed immediately based on specific needs and agent skill. With CXone Agent for Salesforce® they have improved agent performance and customer experience in an omnichannel environment, resulting in a 30% decrease in wait time.