Zoom UCaaS integration

Seamless collaboration between agents and internal experts.

Drive cross-functional productivity, agent satisfaction and improved KPIs.

Collaboration beyond the contact center.

The entire organization, reachable in one click

Resolve increasingly complex customer interactions with a single click-to-call, -chat, -email anyone in the organization.

Integration done
right

A single, integrated agent view for handling calls and communicating within the entire organization.

We pre-build, so you don’t have to

Reduce costs involved in building a custom integration and speed up time to deployment.

Easy connections, simplified collaboration.

Consolidated agent desktop

Facilitate expert access through video and collaboration bringing together your UC and CC platforms in a unified agent interface.

One-click organization access

Easy click-to-contact functions support warm hand-offs to SMEs and knowledge workers across the enterprise.

Customize and integrate with ease

From UC to CRM, NICE inContact CXone offers continuously expanded, updated, and fool-proof integrations with other leading cloud tools.

Unified

One login for all tools and interfaces, creating seamless agent experience.

Datasheets

NICE inContact CXone UCaaS Integrations

Pre-built adapters connecting the contact center to leading UC tools, facilitating expert access through synchronized presence and instant engagement, bringing together the two platforms in a unified agent interface, connecting your agent workforce in minutes with Microsoft, RingCentral, Zoom, LogMeIn, Atos and more.

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Demo Videos

NICE inContact CXone Voice as a Service (VaaS)

A contact center connectivity suite delivering quality optimized cloud voice and data services that enable quality connections between agents and customers, while allowing organizations to save money through a low latency, optimized, least-cost routing mix on a global scale

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Better manage core operations

See how IT Leaders can take advantage of industry-leading availability and security, and benefit from the industry's largest cloud CX ecosystem.

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