NICE inContact CXone Unified Communication as a Service (UCaaS) Integrations
Datasheets
Seamless collaboration between contact center agents and experts in the organization
NICE inContact CXone UCaaS Integrations are pre-built adapters connecting the contact center to Zoom UC tools facilitating expert access through video and collaboration bringing together the two platforms in a unified agent interface.
Drive cross-functional productivity, agent satisfaction and improved KPIs such as First Call Resolution and Average Hold time through instant engagement using both tools in a single agent interface.
Intelligent contact routing ensures agents collaborating internally through UC show unavailable for contact handling, resulting in reduced average hold time and improved CSAT.
Drive cross-functional productivity, agent satisfaction and improved KPIs such as First Call Resolution and Average Hold time through instant engagement using both tools in a single agent interface.
Intelligent contact routing ensures agents collaborating internally through UC show unavailable for contact handling, resulting in reduced average hold time and improved CSAT.
Utilize
UC and agent desktop without jumping back and forth between applications
Unify
One login for all tools and interfaces, creating seamless agent experience
Connect
with knowledge workers and SMEs across the organization
Collaborate
Beyond the confines of the contact center
Reduce
IT costs with a pre-built, well-tested solution
