NICE CXone Quality Management puts agents and customers at the center of your quality monitoring program –while still reducing evaluator effort. Strike an effective balance between operational needs and evaluator efficiency with automated delivery of interactions, simplified dashboards, and a modernized form designer.

Put agent improvement and engagement front and center with tools to coach agents and give them a voice in the quality process, like collaborative evaluations and dispute workflows.

With centralized admin in the unified, all-in-one CXone platform, it’s never been easier to monitor and improve quality.