Contact Center Solutions

NICE inContact CXone is the leading cloud customer interaction platform—100% focused on helping contact centers achieve their customer experience goals. With the industry’s most unified, multichannel cloud platform, NICE inContact is affordable and easy to manage, with fast and flexible implementation.

Solutions by Contact Center Type

Solutions by Business Need
Solutions by Industry
Customer Experience
Improving customer experience is what drives our product engineers to create a reliable and secure platform that enables you to manage all of your customer interactions in one place. Companies in all industries including healthcare, finance, government and education, business process outsourcers, telecoms, and more rely on NICE inContact to provide the foundation for their customer support.
Why NICE inContact?
Every contact center is different and that's why NICE inContact CXone is built to handle all types of business goals. Whether your contact center is focused on fundraising, collections, handling requests about local natural disasters, or providing internal help desk support for your employees, our contact center solutions are built to cater to your needs.
Girl in couch holding phone
What Are Contact Center Solutions?

Contact center solutions are a collection of functions, features, and services that help businesses accomplish their customer experience goals. Through our software and services, NICE inContact contact center solutions can help drive results for your company.

Learn how we helped New Balance accomplish their goals.